How it Works

Getting Started is Simple!

Visit our Get a Quote-Start Your Order page and answer a few questions. When submitted, we’ll email you back a quote and find a date for you on the calendar to start shooting your project.

TURNAROUND TIME

We have a faster turnaround time than most Los Angeles area product photography studios. For editorial and on-model shoots, you can expect final images within 2 to 3 business days from your scheduled start date. For e-commerce product and apparel photography projects, you will generally have your images in 5 to 7 business days from your scheduled start date. We can accommodate a quicker turnaround times when needed, but all projects needed sooner than standard will be charged a 50% rush fee of project total. If your project has 100+ SKUs, return times may be slightly longer.

SENDING PRODUCTS & APPAREL

Products: Please inspect your products before you send them. Ensure there are no scratches, dents or other defects. If product arrives damaged, it is much more difficult to shoot, and will also require more post production + retouching. You may be charged for the extra time required to correct damaged products.

Apparel: It is extremely important to send the correct sized clothing. The following sizes style out and fit our mannequin the best, so please send these sizes whenever possible. Please notify us if for some reason you cannot send these sizes and we will discuss options.

FLAT/PINWALL: Women’s: Small or XS; Men: Small

INVISIBLE MANNEQUIN: Women’s: Small; Men: Medium

DEPOSIT PAYMENT/FINAL PAYMENT

Once we book your project, we will send you a 50% deposit invoice via our online invoicing form, which includes a payment link. We accept all major credit cards, business checks and PayPal. This deposit will hold your start date on our calendar. At the completion of your project, we will send low-res images along with your amount due invoice. Once final payment is received, a secure, high-res link will immediately be emailed to you.

SENDING NOTES AND SPECIFICATIONS FOR YOUR PROJECT

We always welcome your input and instructions for shooting your project. Please email and include in your shipping box any detailed instructions or specifications that you would like the team to keep in mind when styling and shooting your project. Reference photos and line sheets are especially helpful. If notes are not included, the team will use their best discretion as to the styling and lighting of garments and products. If we’ve made a mistake at our end, we will re-shoot or re-edit the photos to make them right, no charge. Re-shoots due to client preferences, error or omission will be re-quoted and charged at the time of the change request. Please also feel free to email and request a phone appointment with our team.

RETURNING YOUR PRODUCTS

Please email or include a return FedEx, USPS or UPS shipping label for the same dimensions as the box you are shipping in, as we generally return product in same or similar size box. A return label ensures the fastest return of your apparel + products. Any items left in studio after 14 days are subject to donation.